Warranty

All new electronic items purchased from Flitit come with one-year manufacturer warranty, unless otherwise specified. Our warranty does not cover the following.

  • Toys of any kind does not cover under warranty.
  • Any loss of information or data stored on any kind of Gaming Console, laptops, mobiles, tablets, HDDs or any other storage devices.
  • Problems due to misuse, liquid contamination or tampering by an unauthorized person or service center.
  • Damaged parts of the product due to the third-party negligence or misuse.
  • Personal irresponsible use resulting from spyware and software viruses.
  • Natural disasters such as fire, flood and even improper electric current.
  • Unauthorized modifications to the unit.
  • Accessories – Gaming Controllers, keyboard, mouse, cables, batteries and consumables are not covered under warranty.
  • Vacuum cleaner hose pipes, blender jars and blades are not covered under warranty.

Flitit provides two types of warranties

Manufacturer warranty

  • The manufacturer limited warranty begins on the original date of purchase and is valid.
  • To apply for this warranty service, you must contact the manufacturer for problem determination and service procedures.
  • Warranty service can only be performed by the manufacturer’s authorized service center.
  • The original dated bill of sale/invoice receipt must be presented upon request as proof of purchase to the manufacturer.
  • Flitit is not responsible for re-issuing new bill since the original copy has already been issued.

Flitit Warranty

  • Most products have a One year warranty from the delivery date, which includes technical support for hardware related issues.
  • Flitit will replace and repair the under warranty products for free of charge.
  • Flitit will not be able to fix, repair or exchange the item, if it is under the below conditions:
    • Damaged parts of the product due to the third-party negligence or misuse.
    • Personal irresponsible use resulting from spyware and software viruses.
    • Natural disasters such as fire, flood and even improper electric current.

Service Policy

  • Items submitted for repair may take a maximum of 10 to 15 working days, subject to availability of spare parts from the manufacturer.
  • Any warranty claim must be accompanied by the original invoice.
  • Flitit will not be responsible for any repaired items that are not collected within 90 days.

Other Products Warranty

All our products are handpicked and go through a quality checkpoint before packing and shipping. We ensure high quality upon delivery. However, in some cases if the products are damaged or wrong products on delivery;

  • You can get the item replaced without any additional delivery charges.
  • You can get the refund of the damaged products;
  • If you paid by credit card the amount will be credited to the same within 5 working days after verifying the product availability.
  • We will inform you about the unavailable product prior to order dispatching and refund will be made.
  • If you chose “pay on delivery” option, the price of damaged/wrong product will be deducted from the final bill.